Browse Categories

Return/Exchange Policy

Returns For Exchange
Items sold on our website may be returned for exchange within 30 days of the date of receipt. The item or items must be obviously new, unused, and in it's original packaging if there was any.

Skateboards are not eligible for warranty for any reason. Due to the nature of their use we will not warranty any broken deck, wheels, or trucks for any reason.

Due to the life saving nature of climbing gear, we cannot accept returns on these items, this includes ropes, webbing, carabiners, protection, helmets, and harnesses, etc. In the special case of harnesses, they can be returned for an exchange in size only and must be obviously new. If there is any sign of use we have to return the harness without exchanging. Climbing shoes may also be returned for exchange or refund. Shoes must be returned in obviously new condition (we recommend wearing them on carpet only) and in the original shoe box with no tape or postage on the box itself. Please put the shoe box in another box or wrap paper around the box before you ship them back to us.

Returning any items to us is the customers sole responsibility and we suggest using UPS, DHL, or FEDEX with insurance and a tracking number. All exchanges shipping out to the lower 48 states carry a cost of $5.95. Alaska, Hawaii, Guam, Puerto Rico, APO, FPO, PO Boxes will carry a cost of $11.95 for any exchange shipping. International customers please email us or call for an exchange shipping quote.

Returns For Refund
Items sold on our website may be returned for refund within 30 days of the date of receipt. The item or items must be obviously new, unused, and in it's original packaging if there was any.

Due to the life saving nature of climbing gear, we cannot accept returns on these items, this includes ropes, webbing, carabiners, protection, helmets, and harnesses, etc. In the special case of harnesses, they can be returned for an exchange in size only and must be obviously new. If there is any sign of use we have to return the harness without exchanging. Climbing shoes may also be returned for exchange or refund. Shoes must be returned in obviously new condition (we recommend wearing them on carpet only) and in the original shoe box with no tape or postage on the box itself. Please put the shoe box in another box or wrap paper around the box before you ship them back to us.

Skateboards are not eligible for warranty for any reason. Due to the nature of their use we will not warranty any broken deck, wheels, or trucks for any reason. Shipping will not be refunded unless the return is due to an error on our part.

Returning any items to us is the customers sole responsibility and we suggest using UPS, DHL, or FEDEX with insurance and a tracking number. If we have to ship an item back to you because it was used we will charge for the shipping to get it there at a rate consistent with the rates mentioned . All refunds will be processed under the same payment as the original purchase.

Email Us

Call Us 1-800-959-3785

Our Address
Acme Climbing
12 W. Sprague Ave
Spokane, WA 99201

Search
Browse by Manufacturer
Shopping Cart
Your cart is empty.